RIGHT OF WITHDRAWAL
INSTRUCTIONS
1) Send and email at servizioclienti@peruzzosrl.it stating that you wish to proceed with a return and please wait for the authorization.
2) After receiving a return number, include everything inside the box.
3) Adequately pack the goods as well as the manufacturer’s packaging with protective material to avoid any damage during transit.
4) On the outside of the box, please write: Name, surname and address of the sender, Original order number, Return address: Peruzzo Srl - Via Meucci 115 - 36028 Rossano Veneto - Italy
5) Send the parcel using your favourite shipping method. We strongly suggest that you use a traceable posting service as the sender will be responsible for any damage, delay or failed delivery. Please kindly note that the return costs (postage and packing costs) are at the customer's expense.
6) Once received, the products will be subject to an accurate control to ensure that they fulfil the conditions. At the slightest sign of use, the return will be rejected.
7) Within 14 working days of receiving the goods, and after checking the items condition: You will be refunded the total value of returned goods only, except shipping costs.
The refund will be processed through the same method used at time of purchase, even though the refund is an immediate process it might take a few days to reflect on your statement depending on card or bank used.
CONDITIONS
To proceed with the return of a product it is necessary that: The product is in perfect condition, with no signs of use or assembly, with its original box and/or bag, label, instructions and anything that was included when bought. Therefore, it should be found in the same condition as a new bought item.
NOTES
If discount codes were used while placing the order that you have returned, please note that these will no longer be valid.
When receiving goods that do not comply with the conditions of returns or damaged due to improper use by the customer, the refund will be denied (with subsequent of resending the goods back to the customer) or partially executed.
If after having returned an item, you have not received any communication from us within 14 working days we advise you to contact our customer service.